Privacy Policy

1. Introduction

Workplace IT ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit workplaceit.net, contact us, or use our IT services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Information You Provide Directly

• Contact information — name, email address, phone number, and company name submitted via contact forms or direct outreach
• Communications — messages, emails, or other content you send us
• Service information — details about your IT environment and business needs when you engage us as a client
• Billing information — payment details processed securely through our billing platform

Information Collected Automatically

When you visit our website, we may automatically collect your IP address, browser type, pages visited, referring website, and device type through cookies and similar technologies.

Information from Third Parties

We may receive information from business directories, referral partners, or public records.

3. How We Use Your Information

• Service delivery — to provide and support the IT services you have engaged us for
• Communication — to respond to inquiries, send quotes, and provide service updates
• SMS and text messaging — to send service alerts and support communications when you have opted in
• Marketing — to share information about our services where you have consented
• Website improvement — to analyze usage and improve functionality
• Legal and compliance — to comply with applicable laws and regulations
• Fraud prevention — to detect and address fraudulent activity or security incidents

4. SMS Consent and Text Messaging

Workplace IT may send text messages (SMS/MMS) for service alerts, appointment confirmations, support notifications, and account-related communications.

Consent

By providing your mobile phone number and expressly opting in through our website contact form, by phone, or in a written service agreement, you consent to receive text messages from Workplace IT. Standard message and data rates may apply.

SMS Consent Is Never Shared

Opting Out

You may opt out at any time by replying STOP to any message, emailing info@workplaceit.net with "SMS Opt-Out" in the subject, or calling (720) 647-9900. You will receive a one-time confirmation and no further messages will be sent unless you re-consent.

Message Frequency

Message frequency varies based on your service engagement. For help, reply HELP or email info@workplaceit.net.

4A. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Workplace IT. This includes SMS messages for:

• Appointment reminders and scheduling confirmations
• Service alerts and IT incident notifications
• Account notifications and billing reminders
• Support ticket updates and resolution confirmations
• Security alerts requiring your attention
• General service communications from Workplace IT

• Messaging frequency: Messaging frequency may vary.
• Rates: Message and data rates may apply.
• Opt out: To opt out at any time, text STOP.
• Assistance: Text HELP or visit workplaceit.net.
• Privacy Policy: workplaceit.net/privacy-policy.html

5. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share it only in these limited circumstances:

• Service providers — trusted vendors contractually required to protect your information
• Technology partners — such as Microsoft, SentinelOne, or RingCentral, limited to what is necessary for service delivery
• Legal requirements — if required by law or valid legal process
• Business transfers — in a merger or acquisition, with prior notice
• Protection of rights — when necessary to protect safety of Workplace IT, clients, or the public

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), access controls, and regular security assessments. No electronic transmission method is 100% secure, but we use commercially reasonable means to protect your information.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes in this policy. Client service records are retained for the duration of the engagement plus up to seven (7) years. Marketing contact information is retained until you opt out or request deletion.

8. Your Rights and Choices

• Access — request a copy of information we hold about you
• Correction — request correction of inaccurate information
• Deletion — request deletion of your personal information, subject to certain exceptions
• Marketing opt-out — unsubscribe from marketing communications at any time
• SMS opt-out — reply STOP or contact us as described in Section 4

9. Third-Party Links

Our website may link to third-party websites not governed by this Privacy Policy. We encourage you to review their policies.

10. Children's Privacy

Our services are directed to business professionals and not intended for children under 13. We do not knowingly collect information from children under 13.

11. Changes to This Privacy Policy

We may update this policy from time to time and will update the "Last Updated" date accordingly. Continued use of our website or services constitutes acceptance of any changes.